Cancellation & Refund Policy

At BYTEMEND TECHNOLOGIES LLP, we strive to ensure total transparency and customer satisfaction across all our technology domains, enterprise software deployments, and IT hardware repair services.

1. Hardware & Chip-Level Repair Services

• Diagnostic Fees: Initial hardware diagnostic inspection fees are non-refundable once an official diagnostic report is issued by our certified engineers.
• Service Cancellation: If a client decides not to proceed with repair after initial inspection, only the approved diagnostic assessment charge will apply, and equipment will be safely returned.
• Repair Warranty: Hardware component replacements come with an explicit warranty period (typically 30 to 90 days as per invoice). In case of defect recurrence during the warranty period, free rectification will be performed.

2. Custom Software & App Development

Custom software development projects proceed through agreed developmental milestones. Once a milestone is approved and deployed to client testing or production servers, associated stage payments are non-refundable. Clients may terminate agreements in writing subject to settlement of hours worked up to the date of notice.

3. Partner Onboarding Fees

Application charges or verification costs incurred for statutory background verification, AEPS merchant credential issuance, or banking CSP distributor enablement are non-refundable once processed by underlying partner banks or technical gateways.

4. Refund Processing Window

Approved refunds are credited directly back to the original source bank account or UPI ID within 5 to 7 business days from formal confirmation by our finance team.